Data & Diagnostics
Assist EV helps your business and end customers make the most out of your commercial EV charge points through the leading cloud-based software technology available. From payment solutions to fault diagnostics, Assist EV gives you everything you need regarding your EV charge points right at your fingertips. And, through our free customer app – your customers can also manage their charges directly from their phones.
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What do you get with Assist EV?
You can monitor your commercial EV performance efficiently. Our service provides you with all you need to build and run your own electric vehicle charging network. Set up and manage your charging stations and locations remotely and with ease.
Features and benefits include:
- Easy customer payment. End customers can pay directly through the EV charge points through different payment methods, including credit/debit card and balance top-ups. We give you the flexibility to set your own pricing plans, all you need to do is set your price per kWh or time period and customers will be automatically charged, and the revenue securely transferred to your business.
- Individual charge point diagnostics. 24/7 visibility of performance data means any issues are immediately identified and, through an auto-fault recovery feature, 80% of issues can be solved remotely – saving both time and money.
- Operations analytics. Assist EV app gives you analytical dashboards of the data that can inform further business decisions for your EV charge point network, for example if you could benefit from more charge points or increase cost due to demand.
- Smart energy management. To ensure you don’t overload your charging grid, Assist EV gives you energy management tools to monitor and control the charging load of each station.
For your business, this means:
- Maximum revenue opportunity from each charging point, both charging by time or kWh
- Support your corporate green plan through providing more EV options to your employees and customers
- Increased customer retention for each charging point, whether it be near the office or gym, by making it simple to charge their EV
- Avoid costly repairs or replacements by identifying any problems with the EV charger at the source
- Fully scalable software which can grow with your EV charge point availability
And for your customers with Assist EV app, they get:
- More choice. The Assist EV app allows users to locate different charge points and filter by kind (AC/DC) and connector (CCS, Type2, etc)
- Information on each charge point. Users can view the tariff of a charge point, its availability, and any relevant information about the location (for example, if the charge point is on a dedicated floor of a parking space)
- Quick and easy charging. Users can add your EV charge points to their favorites and reserve charge points. Charging can start by scanning the QR code of the EVSE through the mobile app or by using an associated RFID tag
- Charge management. Users can manage their accounts, balance, payment methods, and subscriptions. They can also redeem vouchers and promo codes.
